Terugbetalingsbeleid

Because almost every Studio Jes Iken piece is made specifically for you after your order has been placed, most products cannot be returned.

Made-to-order furniture

All made-to-order furniture is produced especially for each customer.

For this reason, we are unable to accept returns or offer refunds unless a product arrives damaged or there is a manufacturing fault.

Pebble Pinboards

The Pebble Pinboards are the only exception to this policy.

They may be returned within 14 days of delivery, provided they are unused, in their original condition and returned in the original packaging.

Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.

Sample booklets

Sample booklets are not eligible for return.

Their purpose is to help you choose a finish before placing a furniture order, and the purchase price primarily covers shipping.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include photographs of both the packaging and the product.

We will always work with you to find an appropriate solution.

Cancellation

Because production starts shortly after an order is placed, cancellations may not always be possible once work has begun.

If you need to cancel an order, please contact us as soon as possible and we will do our best to help.