Algemene voorwaarden

By visiting our website or placing an order, you agree to the following terms. We've written them as clearly as possible because we believe buying furniture should feel straightforward and enjoyable.

Ordering

All furniture is made to order in our workshop in the Netherlands.

Production begins shortly after your order has been placed, which means changes or cancellations may not always be possible once manufacturing has started.

If you realise you've made a mistake or would like to change something, please get in touch as soon as possible. We'll always do our best to help.

Product information

We make every effort to present our products, colours and dimensions as accurately as possible.

Please note that colours may appear differently depending on your screen and lighting conditions. If you're unsure about a finish, we recommend ordering our sample booklet before placing your furniture order.

Because every piece is handmade, small variations in colour, wood grain and finish are part of the character of the product and should not be considered defects.

Prices

All prices are shown in Euros (€) and include VAT where applicable.

Shipping costs are calculated separately during checkout.

We reserve the right to correct obvious pricing errors if they occur.

Payment

Orders must be paid before production begins.

Payments are processed securely through trusted payment providers.

If you prefer to pay by bank transfer, please contact us before placing your order.

Delivery

Estimated production times are provided as guidance.

Although we always aim to meet the indicated lead time, delays may occasionally occur due to material availability, transport or other circumstances beyond our control.

If this happens, we'll keep you informed.

Returns

Please refer to our Return & Refund Policy for detailed information about returns, cancellations and refunds.

Warranty

We take great care in designing and making every piece.

If you believe your furniture has a manufacturing defect, please contact us as soon as possible so we can find a suitable solution together.

This warranty does not cover normal wear, accidental damage or damage resulting from improper use.

Intellectual property

All content on this website, including photographs, product designs, text and graphics, remains the intellectual property of Studio Jes Iken unless otherwise stated.

Content may not be copied, reproduced or used without prior written permission.

Changes

We may occasionally update these Terms of Service to reflect changes to our business or legal requirements.

The latest version will always be available on this page.

Contact

If you have any questions about these Terms of Service, please get in touch.